With thousands of properties on the short-term holiday rental market, it is increasingly difficult for Airbnb owners and managers to cut through the noise. Differentiating yourself from the competition is a serious challenge, but there’s one easy, hassle-free trick you can use to stand out from the sea of short-term lets: personalization.
What do we mean when we say personalization? In the context of hospitality, personalization refers to enhancing the guest experience through addressing and catering to their specific pain points and needs. It is one of the best ways for a hotel or serviced apartment to stay relevant in the competitive area of client service.
There’s just one tiny catch: whether you're an individual landlord that manages a single property, or a professional Airbnb manager looking after a portfolio of fifty, predicting your guest's needs is difficult, and delivering requested essentials at short notice even more challenging. And with Summer holiday bookings in full swing, time may feel particularly scarce.
To make your life easier, try to source as much information about your guests prior to their arrival as you can. A young family's requirements differ vastly from that of a businessperson, and the purpose of travel as well as their length of stay determine the type of products your guest(s) might be after.
The second thing you need to do is ask your guests directly about their wishes and preferences. Will they be needing an extra air mattress? Does their child require a high chair? Perhaps they're the type that absolutely must have a top-of-the-range coffee machine to satisfy their morning cravings?
Unfortunately, direct communication with guests doesn’t always go according to plan. Some travelers are simply too busy with day to day humdrum to answer your questions – however well meaning. Others might not be the type to plan ahead. And there’s always the possibility of simply not realizing you need something until you’re on holiday.
The good news is that we can help alleviate all that pain. Thanks to Rentuu.com, you can now deliver an exceptional guest experience through hiring their desired householdessentials either well in advance, or at very short notice – even after they’ve already checked into your property.
In fact, Rentuu has had a great track record with catering for Airbnb travellers. We've recently partnered up with Airbnb management company Airsorted, who now recommend Rentuu.com as the go-to point for hiring virtually anything you might need for your stay, in their welcome package brochures.
To make your life even easier, we’ve put together a list of 10 popular guest essentials that should be on your radar. And don’t forget - you can access all the items on the list on very short notice via Rentuu.com.
Let’s face it: London homes are not well equipped when it comes to dealing with bouts of heat waves. Don’t leave your guests sizzling in their apartments - hire a professional grade air conditioner to help keep them cool in the heat.
Air mattresses help maximize your Aribnb capacity. Hiring an air mattress is particularly popular with groups of friends travelling together, where sharing a double bed may not be the preferred option.
Families have notoriously a lot to think about when they set off to travel, and sleeping arrangements is one of them. Unfortunately, some short-lets and hotels have a penchant for offering not 100% hygienic, dubiously outdated cot beds. This isn’t the case with Rentuu: all of our products are absolutely safety guaranteed, and we only offer the most qualified brands.
Arguably the one downsides to staying in a short-term let versus a hotel is the lack of access to facilities such as the gym. Hiring fitness equipment – from treadmills to dumbbells – is an easy way to offer your guests the luxuries of a hotel from the comfort of their home.
If your guest needs a wheelchair for a short time, it is now easier than ever to hire one online, via Rentuu.com. We deliver and collect all items, so you need not worry about making the time to arrange for a pick-up or drop-off: we pride ourselves on delivering a supremely high consistency of standards.