Meeting Your Guest's Demands With Customisation: How Rentuu Can Help
Posted by Veronica Morozova on
Customisation is the hottest buzzword in hospitality circles, but what does a ‘customised’ guest experience entail and how do you implement it into your business strategy?
When managing a serviced apartment, hotel or short-term let, an all too common assumption to make is that a clean and stylish space in a stellar location, coupled with comfortable communication with staff is the magic formula required to win over your guest’s hearts.
Industry research is showing a very different picture: that ‘extra touch’ absolutely must go beyond fluffy towels and chocolate mints.
Take Airbnb as an example. The platform recently launched an initiative to further the immersive experience for travellers, allowing for hosts to offer extra personal touches. Airbnb 'experience' hosting can range from teaching a cooking class or giving an insider's tour of the city. Airbnb hosts can now go beyond the standard check-in and check-out routine and treat their guests as unique individuals, worthy of a truly special and personal experience.
Industry players quick to respond to these demands are the ones scoring brownie points with their customers. Don't be the one lagging behind.
A simple but extremely effective way to meet your guest's demands is to provide them with personal touches in their accommodation. If you're worried that you simply don’t have the time or resources to help make your guest’s stay more comfortable - don’t be!
Rentuu.com helps you deliver the quality of personalised service you've always dreamed of by renting out a range of quality-assured household and travel equipment.
Rentuu’s platform is seamless and incredibly easy to use. We've worked with a range of concierge services and Airbnb management services, and understand the importance of reliability, punctuality and good communication.
There's never been an easier way to meet your customer's demands.