0330 808 8674 Nationwide Delivery
0330 808 8674 Nationwide Delivery
0330 808 8674 Nationwide Delivery

FAQ

How do I place an order?

Select your desired product, the hire period and the quantity you need. Let us know where and when you want your products delivered. Finalize your order using our secure payment gateway online.

If you need any help we are here 24/7 via our live chat, email, and telephone lines (+44 330 808 8674)

What day should I schedule my product to be delivered and picked up?

You have the flexibility to choose what date and time suits you. We only need somebody to be there at the address to receive the goods.

How can I get an item I can't find on your website?

Our team has several sourcing experts, meaning there isn't much we can't find. Desire something outside of our live inventory, call us or email us and we'll get right on it.

How late can I order?

We will try our very best to accommodate all order requests. With that said, we generally require a 24-hour notice period to fulfill orders. Select special items require more time.

What if I have to cancel my order?

- Orders cancelled with more than a week's notice will receive a full refund.
- Orders cancelled within 7 days to delivery will receive a 50% refund.
- Orders cancelled with a day's notice will receive in-store credit of the full amount that can be used to rent similar items.
- Please contact us with your reference number by live chat, email, or phone at +44 330 808 8674.

Do you require a deposit?

For certain items, we’ll need a safety deposit.

This extra sum will be included in the overall transaction and will not be drawn from your credit card.

If you choose to pay with a different payment method, the money will be transferred back to your card within 48 hours once the item is returned.

You will only incur charges if items are damaged or missing.

Is it safe to provide my credit card details online?

We utilise state-of-the-art encryption technology to ensure that your credit card and personal information is always protected online.

We’re also partners with Shopify: one of the most trusted E-commerce platforms worldwide.

How far in advance do I need to order these items?

Please reserve your equipment as soon as possible because this helps us ensure their delivery to you.

How can I make a payment?

We accept all major credit and debit cards, or you can use Paypal.

When will my items be delivered?

Anytime, any day - we deliver around-the-clock, on time each and every time.

We only need somebody to be there at the address to receive the goods at your selected time.

Though we try our best, sometimes due to unforeseen circumstances, deliveries can fall outside of the approximate time slots. If this does happen, we will give you as much advance notice as possible.

Can I pick my items up?

Unfortunately not: we want to ensure that your products arrive in the best condition, using a friendly and trusted courier service to hand-deliver your items directly to you.

Is the baby equipment sanitized before delivery?

Absolutely! You can have peace of mind knowing that every piece of baby equipment goes through rigorous cleaning and inspection prior to delivery.

Are all the products delivered in good and clean condition?

We vet each of our suppliers and regularly quality-check their provided service, ensuring that you only receive item of the highest quality.

How much does delivery cost?

Delivery and collection prices will change according to the selected day and location.

I lost an item that I rented, what do I do?

Whilst we're aware mistakes do happen, you are responsible for lost items. If this does happen, we’ll need a minimum charge of 60% of the original price of the product.

How do returns work?

During the booking process, you select a pick-up date for when you want your item collected.

If you want to change your scheduled return time and date, please contact us with your reference number by live chat, email, or phone at +44 330 808 8674

How can I extend the rental period for my current items?

If you'd like to extend your rental period, please contact us with your reference number by live chat, email, or phone at +44 330 808 8674.