Please read these conditions carefully before placing an order through the Platform. By using the Platform, you signify your agreement to be bound by these conditions
1 - Definitions
We, us - Rentuu Ltd, a Private Limited Company, registered at the Companies House of England and Wales with number 10754055 and office address in London, 37 -38 Long Acre, WC2E 9JT.
You - the person, firm, company or other organisation hiring Goods from us.
Good/s - Any product, object and good either singularly or plural rented by You on the Platform
Lessor/s - each person (either juridical or physical) who lets the Goods on the Platform
Platform - the web based platform for renting available on the website https://www.rentuu.com
Services - the services provided by Us, consisting in running the Platform on which Lessors let their Products and you hire the same. We might coordinate the shipping services and organize the various payments.
2 - About Us
We are a marketplace that allows users to let and rent just about anything in a variety of pricing formats and locations. The actual contract for renting is directly between You and the Lessors. We are not a traditional renting company.
While we may provide pricing, shipping, listing, sourcing, and other guidance in our Services, such guidance is solely informational and you may decide to follow it or not. Also, while we may help facilitate the resolution of disputes through various programs, we have no control over and do not guarantee the existence, quality, safety or legality of Goods advertised; the truth or accuracy of the Goods listed by the Lessor; the ability of Lessors to rent items; or that a Lessor will actually complete a transaction or return an item.
Our role
We allow the Lessors to list and rent their Goods on the Platform. In each such case this is indicated on the respective product detail page. While we help facilitate transactions that are carried out on the Platform, we are not the Lessor of the Products. We provide a venue for Lessors and You to execute a complete transactions. Accordingly, the contract formed at the completion of a rent for these third party products is solely between the Lessors and You. We are not a party to this contract nor assume any responsibility arising out of or in connection with it nor we are the Lessors' agent. The Lessors is the sole responsible for the renting of the Goods and for dealing with any Your claims or any other issue arising out of or in connection with the contract between the Lessors and You.
Our liability
We will do our utmost to ensure that availability of the Platform will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the Platform may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
As We can’t be aware of the destination of use that you will make with the Goods, we will not be liable for any personal, sentimental and/or commercial losses consequent to the failure of the Goods’ delivery, performances and good working conditions.
We will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Platform.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have Goods sent or the Services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.
We can’t be responsible for any death, injury, loss or damage caused by the Goods while they are hired to you for any reason, included (but not limited to) misuse or bad maintenance.
3 - Object
By using our Services, you are renting the Goods, along with any accessories or other equipment or documents described in the items listed on the Platform, from the Lessors which are being let by the same through the Platform.
The graphic representation of the Goods on the Platform is aimed to identify and present the type of Goods. In any case graphic representations on the website may not be actual pictures of the Goods which may differ in some details such as colour, quality and dimensions. In case of any difference between the Goods and their representation on the Platform, reference shall be made to the product code indicated on the Platform. The rented Goods are exactly the ones displayed on the Platform. The presence of other pertaining objects and non necessary components (such as batteries, cables... ) is not included unless explicitly mentioned by the Lessor on the Platform.
These terms and conditions do not affect your rights as a person dealing as a consumer, not for business purposes. The contract will be governed by and interpreted in accordance with English law.
These terms and conditions apply to any booking that You, make on the Platform, so you should make sure that you are aware of their contents. Both our terms conditions and those of the Lessors we work with contain some exclusions and limitations of liability. Your renting on the Platform is conditional on You accepting our terms. If You do not agree with any part of them, You must not proceed with your booking. By confirming that you wish to rent the Goods through the Platform, If there is any part that You do not fully understand, or if You have a query about the renting or any other Service, please
When placing an order on behalf of a Company, you warrant that you have the authority to do so and you hereby agree to indemnify us against all losses and costs that may be incurred by us if this is not so
4 - Your Obligations
You will:
- Pay the charges described in Section 4;
- Receive and return the Goods according to the conditions set forth herein;
- Make use of the Goods accordingly to the provisions set forth in these Terms and Conditions.
5 - Charges
You must pay the hire charges shown in the contract in advance. Hire charges will start at the time shown in the contract and will continue until you have returned the Goods to the Lessor.
Hire charges are due all the time you have the goods including Saturdays, Sundays and public holidays. You must pay all charges you owe when we ask for them.
You must pay any charge agreed for delivering or collecting the Goods. The proposal for the delivery charges will be shown on the Platform and calculated before you place your order. By placing an order you accept such proposal of delivery charges. The carriage charges, cover only the time needed to load or unload our vehicle at the address you have specified.
Any delay or difficulty in performing the delivery caused by your acts or failure shall be charged to you, any such delay will be considered as time of renting and can’t be reimbursed by the Lessor.
6 - Contract formation
The contract negotiation consists in your choosing the Goods, delivery and accepting the Terms and Conditions, our following receipt email. The contract enters into effect only when we have accepted your order and provided with proper communication. In avoidance of any doubt the Contract will be executed and formed only once we send you the order confirm.
The display of Goods and conditions on the Platform shall not be deemed as a contract proposal, but as a mere invitation to make an offer. The order shall be placed by You through the Platform and We will be able to accept or decline it at our sole discretion.
If the payment methods are not clean or there are reason to suspect any violation of law, We have the right to refuse any order for any reason, at our sole discretion.
The order can be refused also in case of missing of the Goods in the Lessor's availability.
In any case the order refusal must be communicated within 48 hours since it was placed and will entail a full refund of all the sums accredited for the order.
7 - Liability on the hired Goods
Use of the Goods
You represent and warrant to be fully acknowledged on the specific usage instruction of the Goods. You must make sure and that everyone who uses the Goods (including you) has proper skills and is properly instructed on how to use them safely and correctly, and is in the physical, health and psychological conditions to use the Goods. You must make sure the Goods are not misused and are in proper working conditions before, during the whole rental period until you return the Goods.
You become responsible for the goods when you, or your agent, receive them. Your responsibilities include protecting the Goods and keeping them safe from the weather, theft, vandalism, improper use or other risks may affect them.
You will be responsible for any death, injury, loss or damage caused by the Goods while they are hired to you for any reason, included (but not limited to) misuse or bad maintenance.
Lost, stolen, damaged or unclean hired goods
You are responsible for looking after the Goods and returning them to the delivery person in good working conditions, in order, and clean. You must take all necessary steps to make the goods safe and to protect them against theft, loss or damage.
You are also responsible that the Goods and all the respective pertaining, such as single components, single parts and any other element which was hired, will be returned clean and undamaged.
In case of damage, dirt or unclean conditions of the returned Goods, You must pay all the costs for repairing or cleaning or replacing the Goods. We and/or the Lessor shall have at our sole discretion the power to decide whether to repair or replace the damaged Goods.
In case of lost, stolen or destroyed Goods, you will have to pay an amount equivalent to the value of the goods when it was new.
Your responsibility persists on the Goods until the we send you a confirm of such circumstance.
You will receive the end of rent confirm once the Goods have been received by the Lessors and it has verified the conditions of usage.
Any dispute concerning the conditions of the returned Goods shall be dealt between you and the Lessors, we can only provide you a Customer Service for contacts details and support.
You must not sell or in any way give up control of the Goods. Every damage, loss or theft may have affected the Goods will be charged to you.
Electrical goods
If any part of the Goods is electrical, it should be used with the original plugs or sockets fitted to it. Under your responsibility, you must make sure you have a suitable supply of electricity for the Goods and that the use is safe. You must keep to all regulations which apply while you are responsible for the goods.
Maintaining hired goods, breakdown procedures and reporting accidents
You must make sure the Goods remain safe, clean and in working order and use them in a proper manner according to their scope and nature, the factory instructions (if applicable) and any prescription given by the Lessor.
If the Goods break down or are not working properly you must report this to us immediately. You must not repair the goods unless you are authorised by us. You may be required to return the Goods for examination, in such case failing to return such Good will be considered as destruction of the same. You must inform us immediately in case the goods are involved in any accident resulting in damage to the goods or to any third property.
Upon reasonable advice, not less that 48 hours, you might be requested to return the Goods and let us inspect, test, repair, service, replace or repossess the Goods. In such case, the time rented will be reimbursed.
We have the right to schedule an appointment to replace the Goods for any reason.
Upon receiving the Good you must inform us via email (Info@rentuu.com) on possible damages or malfunctioning of the same within 4 (four) hours from its receipt. After such deadline any damage of the Goods will be considered caused by You.
If the Goods break down or stop working properly, due to our fault or Lessor's fault, we will do our best to arrange a replacement of the same repair the fault as soon as reasonably possible after you have reported it to us. You must report to us within 12 hours when the Goods break down or stop working properly and provide sufficient evidence of our or Lessor's fault.
8 - Hiring Procedure
Load and Unload Place
You are the sole responsible for the indication of the correct Load and Unload Place. You must provide us with all the necessary indications and instructions for performing the Load and Unload. You must unload and load the goods at the address and at the time or the times specified by You before pacing the order.
Alternatively, if this is the case, you must load and unload the Goods at our premises when you, or your agent, collect or return the Goods.
Load and Unload Procedure
We will organize the delivery of the Goods. We will provide you with the Goods at the places you specified and at the scheduled time. You must be punctual and at the agreed place for receiving the Goods.
We do not take any responsibility if the delivery or return doesn’t take place due to Your fault. It is your responsibility, to provide proper instructions, to choose a suitable place and time for the delivery and the return, and to make the delivery and the return possible.
Possible costs and penalties deriving from wrong information provided by You while placing the order will be charged directly to You.
You agree and recognize that we have the right to appoint third party delivery companies in order to perform all the delivery.
9 - Removal of Goods
The Goods must not be removed from any site originally specified by us or from any subsequently authorised site without our permission. You must not remove the Goods from the Country where you are located without our prior written consent.
10 - Limits of our liability
We are responsible for the Services. You are entering a renting agreement with the Lessor. We are not responsible for any consequences, to You or to any third party, related to the use of the Goods. We are not responsible for the conditions in which the Goods will be delivered. We will not be liable for any delay in the delivery or in the collection of the Goods.
If you hire the Goods for use in a business, we will not be liable for any indirect or consequential loss or any loss of business or profits, savings you expected to make, wages, fees or expenses caused by the goods or any part of them breaking down or stopping working properly.
11 - Ending the contract if you hire in the course of a business
We may end this contract, without any compensation, if:
- you break this contract; or
- you become bankrupt; or
- as a company, you start to be wound up or a receiver or administrator is appointed over all or part of your assets; or
- you enter into any agreement with your creditors or a voluntary agreement IS made which affects you; or
- you enter into a voluntary agreement. If we end the contract in these circumstances, it will end immediately and we may repossess any or all of the goods. If we end the contract, it will not affect our right to recover any money you owe us under this contract or damages we claim as a result of you breaking this contract.
In any case, we can decide to end the contract at our discretion at any time, but we will give you a compensation proportioned to the charge and the residual rental period.
12 - Ending the contract if you hire as a private individual and not in the course of a business
If you are hiring the goods as a private individual and not in the course of a business, we may end this contract, without any compensation, if:
- you break this contract; or
- you become bankrupt; or
- you enter into a formal agreement with your creditors (those you owe money to). If we end the contract in these circumstances we will work out the hire charges for the actual period you have had the goods.
In any case, we can decide to end the contract at our discretion at any time, but we will give you a compensation proportioned to the charge and the residual rental period.
13 - Separate terms
If any term in this contract cannot be enforced, this will not affect the remaining terms.
14 - Change of these Terms and Conditions
We may at any time change these Terms and Conditions by communicating it to you by email at the address specified by you.
Specific Terms and Conditions may apply for specific Goods, in such case you will be informed on the same through the Platform, before placing the order.
15 - Payments
When You submit an order, You shall pay the total order price choosing one of the allowed payment methods. In case We decide to decline your order, the sum paid will be returned to you as soon as possible.
When you submit an order you will also pay a deposit. Such deposit will be completely refund once the Lessor receives the Goods back and confirms its good conditions.
The deposit will be used exclusively to pay any and all possible damage that the Goods may have (including destruction and loss) as set forth in article 7.
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PRIVACY NOTICE PURSUANT TO ART. 13 D.LGS. 196/2003 (“DATA PROTECTION CODE”) – Rentuu.com
Mibz recognizes and respect privacy as a value. Therefore we want inform you that any registration of your personal data will guarantee the full compliance to the minimum security requirements stated by d.lgs. 193/2003.
Before you send us your data, you must read the notice about how we will use them, as required by art. 13 d.lgs. 193/2003.
The data controller is Mibz s.r.l., Tax No. 09552390966, registered office in Corso Magenta 76, 20123 – Milan (Italy).
We will collect not only the data you expressly provided, but also other data such as, for example, those related to renting operations, comments, reviews about products and services.
The data will be processed by using electronic and manual tools by the staff of Mibz and will be stored in the hard copy and/or electronic archive of Mibz.
The data processing will be aimed at:
- Supplying the online services offered on the website rentuu.com and performing the contracts concluded via the website rentuu.com;
- Complying with with obligations required by law or applicable regulations in connection with the performance of these contracts;
- Registering the user’s profile by the website, rentuu.com;
- Managing the user’s access to UGC (User Generated Contents) services;
- Statistical treatment for internal purposes only.
Providing your personal data is optional, but without your consent to the data processing we won’t’ be able to provide the services offered by this website. Please note that, in order to perform the services, this data may be shared with third parties for purposes related to the supply of the requested services.
Moreover, you may at your discretion consent to the data processing also for the following purposes:
- Statistical treatment, commercial communication, even customized, and insertion in lists for the dispatch of promotional and commercial materials by Mibz and/or third parties.
Your personal data wont’ be in any case shared with the public.
Pursuant to art. 7 d. lgs. 196/2003, you are entitled to obtain confirmation as to whether or not personal data concerning you exist, regardless of their being already recorded, and communication of such data in intelligible form. You are entitled to be informed
- of the source of the personal data;
- of the purposes and methods of the processing;
- of the logic applied to the processing, if the latter is carried out with the help of electronic means;
- of the identification data concerning data controller, data processors and the representative designated as per Section 5(2); and
- of the entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative(s) in the State’s territory, data processor(s) or person(s) in charge of the processing.
You are entitled to obtain:
- updating, rectification or, where interested therein, integration of the data;
- erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
- certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
You are entitled to object, in whole or in part,
- on legitimate grounds, to the processing of personal data concerning you, even though they are relevant to the purpose of the collection;
- to the processing of personal data concerning you, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.
We inform you that you can exercise these rights, in connection to your personal data, by sending a registered letter with acknowledgement of receipt the data controller Mibz to the registered office in Corso Magenta 76, 20123 – Milan (Italy), or by sending an e-mail to privacy@rentuu.com.
Your data may also be used to ascertain liability in the event of hypothetical crimes.
Whenever, while using the website, you will get in touch/come into contact with third parties (for example, the hires who operate in the marketplace, rental services), these third parties may learn about your personal data. The third parties may learn about your personal data may be allowed to process them for purposes related to the performance of the services you requested through the website. In any case, Mibz assumes no liability for the data processing conducted by such third parties.
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